Refund & Cancellation Policy

Subscription Nature

SkillCandle provides digital training access. There are no physical products, shipping charges, or offline goods associated with a subscription.

Cancellation

• You may cancel renewal before the next billing cycle starts.
• Cancellation stops the next recurring charge and access remains available until the current billing period ends.
• If a plan is downgraded, the change may apply at the next renewal date unless otherwise stated in-product.

Refund Eligibility

• Duplicate or accidental duplicate charges may be reviewed for refund.
• Verified billing errors may be reviewed for refund.
• If paid access is not provisioned due to a confirmed system fault, the case may be reviewed for refund or service restoration.
• Refunds, if approved, are issued to the original payment method through the applicable payment rail.

Non-Refundable Cases

• Partial use of a subscription period after access has been delivered.
• Dissatisfaction based on trading outcomes, market conditions, or performance expectations.
• Test, sandbox, or non-live payment transactions.

Refund Request Window

If you believe a payment qualifies for review, contact support as soon as possible with your email address, payment date, plan, and transaction reference so the case can be investigated.

Contact

For billing, cancellation, or refund questions, contact support@skillcandle.com.