Refund & Cancellation Policy

Subscription Nature

SkillCandle provides digital training access. There are no physical products, shipping charges, or offline goods associated with a subscription.

Cancellation

• You may cancel renewal before the next billing cycle starts.
• Cancellation stops the next recurring charge and access remains available until the current billing period ends.
• If a plan is downgraded, the change may apply at the next renewal date unless otherwise stated in-product.

Refund Eligibility

• Duplicate or accidental duplicate charges may be reviewed for refund.
• Verified billing errors may be reviewed for refund.
• If paid access is not provisioned due to a confirmed system fault, the case may be reviewed for refund or service restoration.
• Refunds, if approved, are issued to the original payment method through the applicable payment rail.

Non-Refundable Cases

• Partial use of a subscription period after access has been delivered.
• Algo Studio credits already spent on generations. Credits have no cash value, and a generation consumes them whether or not you keep the resulting script.
• Dissatisfaction based on trading outcomes, market conditions, or performance expectations.
• Dissatisfaction with a generated script's trading results. Validation confirms that Pine compiles, not that a strategy works.
• Test, sandbox, or non-live payment transactions.

Currency and Conversion

Plans are charged in Indian Rupees, US Dollars or Singapore Dollars, in whichever currency was shown when you subscribed. Approved refunds are returned to the original payment method in the currency charged. If your bank or card issuer applies its own exchange rate or a cross-border fee, the amount you receive may differ slightly from the amount you paid. That difference is set by your provider and is not something SkillCandle controls.

Refund Request Window

If you believe a payment qualifies for review, contact support as soon as possible with your email address, payment date, plan, and transaction reference so the case can be investigated.

Contact

For billing, cancellation, or refund questions, contact support@skillcandle.com.